Jugurtha 'Jugu' Atcheba

Professional Scrum Master

Dutch language certificate

Microsoft Office Specialist certification Word

Microsoft Office Specialist certification Excel

Master in human resource management

Thesis: The use of digital social networks in the context of HR recruitment strategies

Bachelor in political science

Major in International Relations

Escalation specialist (Tier 2)

- Handling escalated cases (legal notice, social media threat, government authorities)
- Update management on important cases by collecting and providing data
- Cooperation with other department and external business partners to ensure case closure
- Provide assistance to customer service specialist (Tier 1)

Freelance recruiter (tech)

- Create job description
- Sourcing and shortlisting of candidates
- Organize interviews
- Coordinate tests with clients
- Monitor internal application planning
- Assist on specific project

Customer Support specialist (Tier 1)

- Provide support to customers 
- Informing customers about sales conditions
- Following and tracking solutions accurately
- Provide support and maintain professional relationships with partners
- Provide feedback on a regular basis to the team/market manager about emergency issues
- Educate customers on booking self-service tools

Technical support advisor

- Provide complex support to Apple customers on Apple products, systems, peripherals and software
- Database update (customers/procedures) 
- Provide and maintain professional relationships with all of Apple’s customers
- Provide feedback on a daily basis to the team manager about new emerging issues
- Teach and educate customers on support options, and solution provided
- Analyze the information and adjust the approach to all levels of customer experience

Administrative secretary

- Management and coordination of agendas
- Organization of meetings
- Writing PV
- Management of various administrative tasks
- Centralisation of information, documentation and archiving
- Internal Communication
- HR dashboard
- Management of personnel records: career, education and training

Administrative assistant

- Management and coordination of agendas
- Organization of visits (rent / sale)
- Database update (property, clients)
- Management IN / OUT: mails, e-mails, calls
- Organization of meetings
- Writing PV

HR Consultant (traineeship)

- Organizational analysis of HR department
- Creation of job descriptions
- Description of work processes
- Creation of an organization chart
- Implementation of a change strategy
- Training plan (recommendations, monitoring)